FAQ

Welcome to Elia Home's FAQ page, designed to address your queries and enhance your shopping experience. If you have any additional questions not covered here, feel free to reach out to our customer service team.

1. What does Elia Home specialize in?

  • Elia Home specializes in curating a diverse collection of home decorations, gadgets, tools, and more, aiming to elevate your living experience with a harmonious blend of aesthetics and functionality.

2. How long has Elia Home been in operation?

  • Elia Home was established in 2000 with a vision to redefine how people engage with and experience their homes.

3. What is Elia Home's philosophy?

  • At Elia Home, we believe in offering more than just products. Our philosophy revolves around creating a home that is a true reflection of your personality and lifestyle, blending practicality and aesthetics seamlessly.

4. What sets Elia Home apart from other home stores?

  • Elia Home stands out with its curated selection, commitment to exceptional quality, and a customer-centric approach. We strive to provide a unique shopping experience that aligns with contemporary trends and timeless classics.

5. How does Elia Home ensure the quality of its products?

  • Quality is a commitment at Elia Home. Every item in our collection undergoes rigorous scrutiny to ensure durability, functionality, and enduring appeal. We source from artisans and brands that share our dedication to craftsmanship and excellence.

6. Can I get design inspiration from Elia Home?

  • Absolutely! Elia Home is not just a store; it's your source of inspiration for crafting a home that mirrors your lifestyle. Explore our collection to discover the perfect blend of style and functionality.

7. How can I stay updated on new arrivals and promotions?

  • Stay connected with Elia Home by subscribing to our newsletter. You'll receive updates on new arrivals, promotions, and more.

8. How can I contact Elia Home's customer service?

  • For any inquiries or assistance, please reach out to our customer service team via email/phone

9. How long does delivery take?

  • Delivery times vary based on your location and product availability.
  • Estimated delivery times:
    • United States: 1-14 business days
    • Europe: 3-14 business days
    • Rest of the World: 7 - 16 business days
  • Please note that these are approximate delivery times, and actual delivery may vary.

10. Why is there a range of delivery times?

  • The delivery times provided are estimates that consider factors like location, shipping method, and product availability.

11. Can I track my order during transit?

  • Yes, tracking information will be provided once your order has been dispatched.
  • Use the provided tracking number on our website or through the designated carrier's website.

12. Is shipping free?

  • Yes, we offer free shipping worldwide to ensure our products reach you, no matter where you are located.

13. What if my delivery is delayed?

  • We strive to meet estimated delivery times, but unforeseen circumstances may cause delays.
  • Contact our customer support if you experience significant delays.

14. How accurate are the estimated delivery times?

  • The provided times are approximate and may vary based on external factors like customs clearance and postal processes.

15. Will I be charged customs duties or fees?

  • International orders may be subject to customs and import duties, taxes, or fees.
  • The recipient is responsible for paying any additional charges incurred.

16. What if I provide an incorrect shipping address?

  • Please ensure your shipping address is accurate to avoid delivery issues.
  • We are not responsible for packages delivered to incorrectly provided addresses.

Thank you for choosing Elia Home. We look forward to being a part of your journey in creating a home that truly reflects you.